American City and Country (June 24, 2020) State and local agencies are on the front lines in the battle against COVID-19. As part of the fight, leaders are making monumental adjustments to day-to-day operations and processes as they navigate the unknowns caused by the Coronavirus. Extending license renewal dates, expanding online registrations for life cycle events, and retooling essential services like utility crews to respond safely during the crisis are among the dozens of examples of how agencies are adapting.