NextGov (November 24, 2020)

For most of 2020, federal agencies—staffed by hundreds of thousands of federal employees and contractors—have turned to telework to meet mission delivery, serve citizens and perform critical government functions.

According to the Government Accountability Office, the ability to telework has become a critical strategy for agencies as the COVID-19 pandemic wages on. But the Congressional watchdog issued a reminder Wednesday—in the form of a telework study—that most agencies are not employing best practices to ensure successful telework programs.