Washington Post (February 8, 2021)
By Casey Coleman, Salesforce SVP, Global Government Solutions, ADI Board of Directors Member
Last year, the global pandemic catalyzed a rapid alteration in the way businesses and consumers leverage digital technologies to solve problems, stay safe and remain connected. This shift led many government agencies to accelerate their planned digital transformations, which were long overdue but often took years to implement. Since the public sector has traditionally been more hesitant to adopt new technologies, the relative overnight transition during the past year has been breathtaking.
If the past year has taught us anything about technology, it’s that digital capabilities are no longer just ‘nice to have’ – they are imperative. The realities of operating during the pandemic have forced governments worldwide to reimagine how they work and serve their constituents.
Now that 2020 is in the rearview mirror, it is likely that most Americans hope that the technological innovations spurred by the crisis will remain, helping make our public institutions more responsive and more resilient for years to come.